Peak PS equipment is designed for the toughest conditions on the planet. We have a dedicated service and repair facility in the UK to help you get the most of your kit.
Canoeing, kayaking and other watersports are high risk activities. Peak PS items do not guarantee rescue or survival. Users need the appropriate skill and training before heading out on the water. Peak PS one piece suits, jackets and pants are not survival or submersion garments. They are high performance items of paddling apparel. Information in the following section is offered as advice as methods to check, test, evulate and prolong garment lifespans.
Under normal use, Peak PS products are guaranteed for one year from the date of purchase against faults in manufacture and materials. Your receipt is your guarantee. Make sure you ask for a receipt at the point of sale and keep it safe. Peak PS gear is designed and tested for performance canoeing and kayaking only. Using it for other activities unless clearly stated is at your own risk and terminates the products warranty and Peak PS’s liability. Although Peak PS garments are made from top quality materials, using the best construction techniques available, they are not covered against excessive wear and tear, misuse, nor over-use. As a guide, a paddler who uses the garment two to three hours per week, and looks after it well, will get at least a years good use out of it. A professional, using it day in, day out, will need to replace the garment more often.
Peak PS garments will not keep users 100% dry. Some water may enter via the garment’s seals, seams and openings. Condensation can build up inside even though the garment is breathable. Breathability will reduce condensation, not eliminate it, especially in damp and humid conditions.
Due to the fragile nature of the materials used, dry zips, latex seals, neoprene seals and fabric socks are not covered by this warranty. They can be replaced for a reasonable fee. Please do not modify your equipment. This will invalidate the item’s warranty.
In the unlikely event of any problems, please return the item to the point of purchase with a copy of your receipt and a completed service form detailing the problem you are experiencing.
If you wish to return an item due to a fault, please contact us at firstname.lastname@example.org beforehand.